PrivacyPolicy

Who we are

 At Twickers Med Kitchen Ltd, safeguarding your privacy is of outmost importance to us, and we want to share how we achieve this commitment. This policy outlines how we handle personal information collected from you when you utilise theredlionburnham.co.uk or any other services we offer. Our objective with these policies is to ensure your privacy is protected and that your personal data is treated responsibly and securely. We recommend referring to this policy regularly to stay informed about our latest privacy practices. Please not that this version has been updated as of 17th July 2023. 

What we may collect

We may be asked to submit personal information about yourself, for example: 

• Name & Company Name
• Contact Information (inc. phone Nr and email address)
• Demographic information (inc. Postcode and address)
• Purchase information from using our store
• Other information relevant to customer surveys and / or offers

When you provide any personal information to Twickers Med Kitchen Ltd, we are bound by legal obligations that govern the usage of that data. We are committed to collecting this information fairly and transparently, informing you about how we intend to use it and whether we plan to share it with any third parties. Rest assured that Twickers Med Kitchen Ltd complies with all relevant and up-to-date legislation while handling your personal information. 

What we do with the information we gather

We collect this information to better understand your requirements and enhance the services we offer. The reasons for gathering this data are as follows:

• Internal record keeping purposes
• Improving our products and services
• Periodically sending promotional emails about new products, special offers, or other relevant information we believe you may find interesting
• Occasionally contacting you for market research purposes, using methods such as post, phone, or electronic methods
• Utilising the information to personalise the website based on your interests

How do we collect information from you

WiFi

When using the Red Lion service along with the information required on sign up to use the WiFi we also collect the following information

• Device and operating system used
• Location, date, time, and how long the WiFi was used for

Booking

Our online bookings are handled through our website. When you make a booking, we will obtain your name, email address, and telephone number, as well as the specifics of your reservation. 

Surveys

From time to time, we will send out a survey to collect more information to help tailor our services to better meet your interests.

Gift Vouchers

We use third-party software to process our eGift vouchers, and we will receive your purchase information along with your email address and phone number if provided. 

Access to your personal information

You are entitled to ask for a copy of your personal information held by Twickers Med Kitchen Ltd, with the option to rectify any inaccuracies or request the permanent deletion of the data we possess about you. To make such a request, please reach out to us via email at info@theredlionburnham.co.uk or by sending a written communication to the following address: 

101 High Street,
Burnham,
SL1 7JZ

Controlling your personal information

You have control over how our personal information is collected and used. Here are the options available to you:

When filling out a form on our website,  you can indicate your preference not to have your information used for direct marketing purposes by checking the designated box.
If you previously consented to the use of your personal information for direct marketing, you can easily change your mind at anytime. Simply just click the unsubscribe link found at the bottom of our marketing emails, or you can contact us via email at info@theredlionburnham.co.uk.
Your privacy is of utmost importance to us. We will not disclose, sell or distribute your personal information to third parties without your prior consent, except when required by law. We adhere to the guidelines set forth in the Data Protection Act 1998 to ensure the security of the information you provide. 

Security

We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

What are cookies?

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. For further information on cookies please visit www.aboutcookies.org

How we use cookies

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 

This may prevent you from taking full advantage of the website. 

Links to other websites

Our website may include links that allow you to visit other websites of potential interest conveniently. However, once you choose to utilise these links and leave our site, it’s essential to be aware that we have no control over the content and practices of those other websites. Consequently, we cannot take responsibility for the protection and privacy of any information you provide while visiting such sites. This privacy statement applies only to our website. When accessing external sites, we recommend exercising caution and reviewing the privacy statement specific to reach the respective websites.